Leaders face immense pressure to start generating revenue, often leading them to prioritize one type of hire: builders. These are the people who construct the network and get it up and running. However, this focus can overshadow the importance of another crucial group—customer-facing employees who excel at providing an outstanding customer experience.
Stephen Finn
October 8, 2024
Here’s what we’ve been up to recently.
When the power goes out, or the water stops flowing, utility providers have processes in place to restore services quickly. But what happens when broadband faces a disruption?
December 19, 2024
Your maintenance window is not just a part of your technical operation; it's also your customer's maintenance window.
September 19, 2023
Scheduled change management is the type of change management we want. It is (or should be) tied to our product Service Level Agreements (SLA) or customer SLA.
March 30, 2023
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